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FIRST-PARTY WEB SUPPORT

网页客服工单Web support tickets

不使用 WhatsApp 也能提交问题、补充信息、查看客服回复和处理状态。Submit issues, add details, and track replies without WhatsApp.

—处理中Active
—未读回复Unread replies

提交新工单Create a ticket

请写明发生时间、系统、客户端、Model ID和完整错误文字。Include time, OS, client, Model ID, and the complete error text.

不要提交密码、完整API Key、银行卡、身份证号码或证件影像。Never submit passwords, complete API keys, payment-card data, ID numbers, or document images.

我的工单My tickets

点击工单查看对话和最新状态。Open a ticket to view its conversation and status.

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